I was at my tipping point of cursing the typhoon “Falcon” but then again I have to snap back to sanity and remember that “my dear Falcon” is just a typhoon. And I have to remember that my ranting is no match with its heavy rains. And my words cannot flood the area of Espana.
Why am I saying this? Because as part of the Crisis Management Office, my dear Falcon gave me a ‘Smokey mountain’ of paper works and lots of task lined-up. And most importantly, we received a lot of negative feedbacks questioning the job and responsibilities of the BSP-Crisis Management Office.
Before going to the feedbacks, let’s go back to that event that triggered these BSPers to complain. It was in the afternoon of June 23, almost time to scan that fingerprint in our biometrics and go home, when Falcon started releasing its wrath in a form of heavy rains and strong winds. Almost all employees where stranded and forced to stay in the office but as for me I was eager to go home and rest my aching back in my soft bed since I have to report for work the next day. I rode the taxi but eventually, with the radio on, the announcer said that Espana is flooded and vehicles aren’t moving. To add to the problem that the driver is encountering since Taft Ave. is also flooded. So the driver asked me this ‘thought-provoking’ question, “Madam, hindi ko na po kayo ihahatid sa Quezon City kasi sabi sa balita baha daw po. Baba na po ba kayo o ihahatid ko po kayo sa pinakamalapit na LRT station?” Oh my! My very own taste of Disaster Recovery. So I asked the driver to take me to the National Teachers College (where my significant other works) and I’ll go home with him. Oh well, as a result we had this “Falcon-venture” where we walked the flooded areas from Quiapo to Welcome Rotonda. So much for my story, going back, most BSPers were stranded in some areas and some stayed in the office till morning the next day. And guess what?!
(During our "Falcon-venture" - see? Filipinos are happy people!)
After several days, negative feedbacks reached our office complaining, “Where were the CMO and its disaster management during last 23 June 2011 when staff were stranded in the BSP premises due to extensive flooding in the areas surrounding BSP?” There are more ‘below-the-belt’ feedbacks and they are quite confidential so let’s just deal with this one. Well, this triggered me to do the “fishbone analysis” and figure out WHY WE RECEIVED SUCH FEEDBACKS.
I identified six (6) major factors that contribute to the problem and the reason behind these factors.
(discussed during our presentation)
(discussed during our presentation)
So, if Crisis Management Office is the BSP’s Justice League, then I want to be WONDERWOMAN! But then again, we are not and most importantly, I am not Wonderwoman.